Voice of the customer (VoC) can mean different things to different people, in the same way customer marketing and customer…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
This story starts a couple years ago. I was sitting in bed, reading, as I often do in the evenings.…
Customer Experience
Whether it’s speed, convenience or a personal touch, customer service principles are timeless. However, how these principles play out changes…
Customer Experience
It was brick and mortar; it was offline shopping; the borders were there as stumbling blocks, you must cross the…
Customer Experience
Once upon a time, people would buy goods or services they needed and go on about their day. Leaving reviews…
Customer Experience
Image Source New technologies bring new possibilities. You can do things more quickly, more efficiently, and to a higher level.…
Customer Experience
While acquiring customers, getting ratings and reviews, and having social proof are the most visible signs of your brand's success,…
Customer Experience
Source: Pixabay.com Basic. The classical definition is one of being fundamental in nature. Slang has turned this categorization into an…
Customer Experience
It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer…
Customer Experience
Customer success, although a relatively “new” function in the tech world has been around since businesses began. High customer satisfaction…
Customer Experience